Privacy Policy

1. Introduction

Provida ("we", "us", or "our") is committed to handling personal data with care and in a straightforward manner. This policy explains what information we collect from people who use our website or contact us about our services, how we use that information, and the choices available to you.

Provida operates from 130 Mittraphap Road, Nai Muang, Muang, Nakhon Ratchasima 30000, Thailand. Our services are educational and organisational only; we are not a financial services or legal services provider. This policy applies to personal data processed in connection with our website and our three service packages.

2. Data We Collect

We collect only the information needed to respond to your enquiries and arrange appointments. This includes:

• Contact details — your name, email address, and telephone number if provided via the contact form or by phone.
• Message content — any free-text message you include when contacting us.
• Website usage data — anonymised analytics about page visits, collected only if you consent to analytics cookies.

We do not collect sensitive personal data such as health information, financial account details, or government identification numbers. We do not ask for or retain copies of any documents you bring to a session.

Legal basis for processing (PDPA, B.E. 2562): We process contact details on the basis of your consent (when you submit the contact form) and our legitimate interest in responding to enquiries and managing appointments. Analytics data is processed only with your explicit consent via the cookie banner.

3. How We Use Your Data

• Responding to your enquiry and answering questions about our services.
• Scheduling and confirming appointments.
• Sending a follow-up note after a session if requested.
• Improving our website based on anonymised usage patterns (analytics only, with consent).

We do not use your contact details for marketing purposes without separate consent. We do not share, sell, or disclose personal data to third parties for commercial purposes.

4. Data Retention

Contact details collected via the contact form are retained for up to twelve months after our last contact with you, or until you ask us to delete them. If no appointment follows an initial enquiry, contact details are deleted within thirty days. Anonymised analytics data is retained for up to twenty-four months.

5. Third-Party Services

We may use the following third-party services that process data on our behalf:

• Google Analytics — anonymised website usage statistics (only if you accept analytics cookies).
• Google Maps — embedded map on our homepage for location information. Google's privacy policy applies to use of this feature.
• Web hosting provider — our website is hosted on a server in Thailand. Contact form submissions are transmitted securely.

We do not use social media tracking pixels or advertising networks by default. Marketing cookies are only activated with your explicit consent.

6. Data Protection Measures

• Our website uses HTTPS encryption for all data in transit.
• Contact form submissions are transmitted to a secure, access-controlled inbox.
• Only authorised team members can access contact records.
• In the event of a data breach involving personal data, we will notify affected individuals and the relevant supervisory authority within seventy-two hours of becoming aware of it, as required by Thailand's PDPA.

7. Cookies

We use cookies to support the basic operation of our website and, with your consent, to understand how visitors use it. Full details are in our Cookie Policy. You can change your cookie preferences at any time via the cookie settings on our website.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA, B.E. 2562), you have the following rights regarding personal data we hold about you:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate data.
• Right to erasure — you may ask us to delete your data where there is no overriding reason to retain it.
• Right to object — you may object to processing based on our legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to data portability — where applicable, you may request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

If you consider that our processing of your data violates the PDPA, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

9. Third-Party Links

Our website may contain links to external websites, including official Thai government bodies. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy notices when you visit them.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have received data from a minor in error, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated date at the top of this page will reflect the most recent revision. Continued use of our website or services after a revision constitutes acceptance of the updated policy.

12. Contact

For all data-related enquiries:

[email protected]

Provida, 130 Mittraphap Road, Nai Muang, Muang, Nakhon Ratchasima 30000, Thailand